Terms of Service

1. Acceptance of Terms

By creating an account or using any WeFoundIt service (mobile app, web app, or landing site), you agree to these Terms of Service. If you do not agree, do not use our platform. These terms constitute a legally binding agreement between you and DG Enterprise ("we", "us", "our"), the company operating the WeFoundIt platform in Cameroon.

2. Platform Description

WeFoundIt is a multi-module community platform operated by DG Enterprise in Cameroon. A single account provides access to all of the following modules:

• Lost & Found: Report lost items, register found items, AI-powered item matching, collection code verification, optional rewards for reunions, and institutional partnerships for document recovery.
• WeFood: Discover and order food from local restaurants and vendors, restaurant management tools, table reservations, vendor delivery systems, and billing plan management.
• WeSell (Marketplace): Buy and sell secondhand goods, negotiate offers, escrow-protected payments, dispute resolution, and seller verification.
• WeHire (Services): Find and hire local service providers, post your skills for hire, portfolio management, ratings and reviews, and booking management.
• Delivery: Request standalone package deliveries, earn as a delivery driver, vendor-linked deliveries for food and marketplace orders, and real-time tracking.
• WeGive: Donate items to the community, post wish lists, handover confirmation, and charity organization verification.

3. Account Registration and Eligibility

• You must be at least 16 years old to create an account.
• You must provide accurate and truthful information during registration.
• You are responsible for maintaining the confidentiality and security of your account credentials.
• One person may hold one account. Duplicate accounts will be suspended.
• You must not share your account with others or allow others to access your account.
• Accounts may be suspended or terminated for violating these terms.
• Institutional accounts (schools, hospitals, police stations) must be verified before accessing institutional features.

4. User Conduct

You agree not to use the platform for any unlawful or prohibited purpose. The following conduct is strictly prohibited:

• Posting adult, sexually explicit, or obscene content
• Engaging in fraud, scams, or deceptive practices
• Listing, selling, or trading stolen goods
• Harassing, threatening, intimidating, or abusing other users
• Filing false reports, fake claims, or fraudulent disputes
• Attempting to circumvent platform fees or payment systems
• Creating multiple accounts or impersonating other users
• Scraping, crawling, or automating access to the platform
• Listing prohibited items (weapons, illegal substances, counterfeit products, hazardous materials)
• Manipulating reviews, ratings, or search results
• Soliciting transactions outside the platform to avoid fees
• Uploading malware, viruses, or harmful code

Violation of these rules may result in immediate account suspension, permanent ban, and/or reporting to law enforcement authorities.

5. Content Moderation

WeFoundIt uses automated and manual content moderation to maintain platform safety:

• All uploaded images are automatically checked for inappropriate content using AI-powered image analysis (AWS Rekognition).
• Images flagged as containing explicit, violent, or otherwise inappropriate content will be rejected and will not appear on the platform.
• Sensitive documents (such as ID cards, passports, and driving licenses) are automatically blurred for regular users. Only authorized administrators and verified institutions may view unblurred versions.
• Text content (listings, descriptions, reviews) may be reviewed for policy violations.
• Users may report content that violates these terms. Reports are reviewed within 48 hours.
• WeFoundIt reserves the right to remove any content that violates these terms without prior notice.

6. Lost & Found Terms

• Reports must be truthful and accurate. Filing false reports is grounds for immediate account suspension.
• WeFoundIt facilitates connections between people who have lost and found items but does not guarantee the condition or return of any item.
• Rewards are optional and set by the item reporter. Platform fees apply to paid reunions.
• Collection codes are generated to verify item handovers. Both parties must confirm the exchange.
• Found items registered by institutions remain their responsibility until collected by the verified owner.
• AI matching is provided as an aid and does not guarantee accuracy. Users must verify ownership independently.

7. Marketplace Terms (WeSell)

• Sellers must accurately describe item condition, including all known defects.
• Platform commission: 20% on completed sales. The seller receives 80% of the sale price.
• Payments are held in escrow until the buyer confirms receipt of the item.
• Buyers must raise disputes within 48 hours of receiving an item. After this period, funds are released to the seller.
• Buyer contact information is revealed only after payment is confirmed.
• Disputes are handled through the platform's dispute resolution process. WeFoundIt's decision on disputes is final.
• Prohibited items include but are not limited to: weapons, illegal substances, stolen goods, counterfeit products, and hazardous materials.
• WeFoundIt is a marketplace connecting buyers and sellers. We do not own, inspect, or guarantee items listed.

8. Food Ordering Terms (WeFood)

• Vendors and restaurants are solely responsible for food quality, safety, and hygiene compliance.
• WeFoundIt acts as a marketplace connecting food buyers and vendors. We are not a food manufacturer or provider.
• Platform commission: up to 5% on completed food orders, depending on the vendor's billing plan.
• Vendors may choose from available billing plans that determine commission rates and features.
• Cancellation policies are set by individual vendors and restaurants.
• Delivery times are estimates and are not guaranteed by WeFoundIt.
• Food orders cannot be cancelled once preparation has begun, unless agreed by the vendor.
• Vendors must maintain accurate menu availability and pricing at all times.

9. Delivery Terms

• Delivery drivers are independent contractors and are not employees or agents of WeFoundIt.
• Drivers set their own pricing for standalone delivery requests. Platform-linked deliveries (food, marketplace) use calculated fees.
• Drivers must possess valid vehicle documentation and comply with all local traffic laws.
• WeFoundIt is not liable for loss, damage, or delay of items during delivery.
• Drivers are responsible for items from pickup until confirmed delivery.
• Delivery fees are non-refundable once a driver has been dispatched, unless the delivery is cancelled by the driver.
• Drivers may accept or decline delivery requests at their discretion.
• Platform fees for delivery services are deducted from driver earnings as outlined in the driver agreement.

10. WeGive Terms

• WeGive facilitates the free exchange of donated items. No monetary transactions occur within WeGive.
• Donors must accurately describe donated items and their condition.
• Handover confirmation is required for all donations. Both donor and recipient must confirm the exchange through the app.
• Charity organizations may apply for verified status. Verification requires submission of registration documents.
• WeFoundIt does not guarantee the quality, safety, or suitability of donated items.
• Users may post wish lists for items they need. There is no guarantee that wishes will be fulfilled.
• Abuse of the donation system (e.g., reselling donated items) may result in account suspension.

11. Services Terms (WeHire)

• Service providers set their own rates, availability, and service descriptions.
• Platform fee: 10% on completed jobs. The provider receives 90% of the agreed price.
• WeFoundIt does not employ service providers. They are independent contractors responsible for their own work quality and compliance with applicable laws.
• Disputes between clients and providers are resolved through the platform's dispute resolution process.
• Reviews and ratings must be honest and based on actual service received.
• Providers must not engage in illegal, unsafe, or fraudulent practices.
• Providers may maintain a portfolio to showcase their work.
• Cancellation by either party must be communicated through the platform. Cancellation policies apply.

12. Payments and Fees

All payments on WeFoundIt are processed through MTN Mobile Money and Orange Money via our payment gateway (Fapshi). All prices are denominated in XAF (Central African CFA franc).

Commission Structure by Module:

• WeSell: 20% platform commission on completed sales
• WeHire: 10% platform fee on completed service bookings
• WeFood: Up to 5% commission on food orders (varies by vendor billing plan)
• Delivery: Platform fee deducted from driver earnings per completed delivery
• Lost & Found: Platform fee on paid reward reunions
• WeGive: No fees (fully free)

General Payment Terms:

• WeFoundIt does not store your Mobile Money PIN or sensitive financial credentials.
• Refunds are handled on a case-by-case basis through the dispute process.
• Commission payouts to vendors, providers, and drivers are processed within 48 hours of transaction completion.
• Failed payment attempts do not result in charges. You will be notified if a payment fails.
• Chargebacks or fraudulent payment claims may result in account suspension.

13. Intellectual Property

The WeFoundIt name, logo, branding, source code, algorithms, and all platform designs are the intellectual property of DG Enterprise. You may not copy, modify, distribute, or create derivative works from any part of the platform without written permission.

You retain ownership of content you create (photos, descriptions, reviews, listings). By posting content on WeFoundIt, you grant DG Enterprise a non-exclusive, royalty-free, worldwide license to display, reproduce, and use your content for platform operations, promotion, and service improvement.

You must not upload content that infringes on the intellectual property rights of others.

14. Privacy

Your use of WeFoundIt is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal information. By using our platform, you consent to our data practices as described in the Privacy Policy.

15. Limitation of Liability

WeFoundIt is a technology platform that connects users. To the maximum extent permitted by applicable law, DG Enterprise and its affiliates shall not be liable for:

• The condition, quality, safety, or legality of items, food, or services listed on the platform
• The actions, omissions, or conduct of other users (buyers, sellers, providers, drivers, donors)
• Loss, damage, or theft of items during delivery or handover
• Disputes between users, though we provide mediation and dispute resolution tools
• Service interruptions, downtime, or data loss due to technical issues or force majeure
• Inaccurate or misleading information provided by other users
• Any indirect, incidental, special, or consequential damages arising from platform use

The platform is provided "as is" and "as available" without warranties of any kind, whether express or implied.

16. Termination

We reserve the right to suspend or terminate your account at any time for violation of these terms, including but not limited to:

• Repeated violations of platform policies
• Fraudulent activity or suspected fraud
• Posting prohibited or illegal content
• Harassment or abuse of other users
• Circumventing platform fees or payment systems
• Operating multiple accounts

You may delete your account at any time from Settings > Delete Account. Account deletion is permanent and cannot be undone. Termination does not release you from obligations arising from transactions completed before termination, including pending payments, active disputes, or unfulfilled orders.

17. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Republic of Cameroon. Any disputes arising from or related to these terms or your use of the platform shall be resolved as follows:

1. First, through the platform's internal dispute resolution process.
2. Second, through mediation by a mutually agreed mediator in Cameroon.
3. Third, through the competent courts of the Republic of Cameroon, if mediation fails.

18. Changes to Terms

We may update these Terms of Service as our platform evolves. Significant changes will be communicated via push notification, email, or in-app notice. Your continued use of WeFoundIt after changes are posted constitutes your acceptance of the revised terms. If you do not agree with updated terms, you must discontinue use of the platform.

19. Contact Information

For questions, concerns, or legal inquiries regarding these Terms of Service:

• Email: team@wefoundit.space
• Company: DG Enterprise
• Location: Cameroon
• In-app: Settings > Help & FAQ