How does the smart matching work?

When you report a lost or found item, our algorithm compares it against all existing reports using category, document numbers, serial numbers, color, brand, model, and location. If the confidence score reaches 70% or higher, both parties are notified.

How do I pay the finder's reward?

Once a match is confirmed, you can pay the finder's reward directly through the app using MTN MoMo or Orange Money. The platform takes a 20% service fee, and the finder receives the rest instantly.

Is WeFoundIt free to use?

Yes! Reporting lost or found items is completely free for individual users. You only pay when you choose to reward a finder. Institutions can subscribe to premium plans starting at 25,000 XAF/month.

Can institutions like police stations use WeFoundIt?

Yes! Police stations, bus parks, universities, and hotels can register as institutions with bulk item registration, a dedicated dashboard, analytics, and priority matching.

What if I can't find a match right away?

Your report stays active for 30 days. Our matching algorithm runs every time a new item is reported, so you'll be notified automatically if a match appears later. You can also boost your report for more visibility.

How do I prove an item is mine?

When you claim a found item, you may be asked to provide proof of ownership, a receipt, a photo of you with the item, the serial number, or a description of unique features. This protects finders from false claims.

Is my personal information safe on WeFoundIt?

Absolutely. Your phone number and email are never shown to other users, they are automatically obscured. All communication happens through secure in-app chat. We never share your data with third parties.

How much does it cost to collect a found ID document?

The collection fee for any identification document (CNI, passport, driver's license, student ID) is a flat 3,000 XAF. Pay in person at the partner location when you pick up your document.

How do finders earn rewards on WeFoundIt?

When a finder registers a found item and it's matched with an owner, the owner pays a reward. The finder receives 85% of the reward instantly via MTN MoMo or Orange Money. Default rewards range from 2,000 to 20,000 XAF depending on item type.

Privacy Policy

Last updated: August 13, 2026

1. Introduction

WeFoundIt ("we", "us", "our") operates the WeFoundIt platform, which includes the mobile app (iOS and Android), web app (app.wefoundit.space), and landing site (wefoundit.space). This Privacy Policy explains how we collect, use, and protect your personal information across all modules: Lost & Found, WeFood, WeSell, WeHire, Delivery, and WeGive.

By using any WeFoundIt service, you agree to this Privacy Policy.

2. Information We Collect

2.1 Account Information

Full name, email address, phone number
City and region (for location-based services)
Profile photo (optional)
Authentication tokens from Google Sign-In or Apple Sign-In

2.2 Module-Specific Data

Lost & Found: Item descriptions, photos, location data, claim verification answers.

WeFood: Food listings, order history, restaurant/vendor profiles, delivery addresses, food preferences.

WeSell: Product listings, photos, condition details, purchase history, seller contact information (gated behind payment).

WeHire: Service provider profiles, skills, pricing, booking history, client reviews.

Delivery: Driver profiles, vehicle information, delivery routes, pickup/dropoff addresses, GPS location (when online).

WeGive: Donation listings, charity verification documents, application details.

2.3 Payment Information

We process payments through MTN MoMo and Orange Money via Fapshi (our payment processor). We store transaction records (amount, status, date) but do not store your Mobile Money PIN or full account details.

2.4 Device & Usage Data

Device type, operating system, app version
FCM push notification tokens
Usage patterns (features used, session duration)
Crash reports and error logs

3. How We Use Your Information

To provide and improve our services across all modules
To match lost items with found items using AI-powered algorithms
To process payments and commissions
To send push notifications (matches, orders, bookings, messages)
To verify identity (email, phone, institution verification)
To prevent fraud and enforce platform policies
To enable communication between users (in-app chat)
To display location-relevant content (food near you, drivers in your city)

4. Information Sharing

We do not sell your personal data. We share information only in these cases:

Between users: When you interact (buy, book, order), relevant contact info is shared as needed for the transaction.
Payment processors: Fapshi receives payment details to process Mobile Money transactions.
Cloud providers: AWS (hosting), Cloudflare (CDN), Firebase (push notifications).
Legal requirements: If required by Cameroonian law or to protect safety.

5. Data Retention

We retain your data for as long as your account is active. You can request deletion at any time from Settings > Delete Account. Upon deletion:

Your profile and personal data are permanently removed
Your item reports, listings, and reviews are anonymized or deleted
Transaction records are retained for 5 years (legal requirement)

6. Security

We protect your data with:

HTTPS encryption for all communications
JWT-based authentication with token refresh
Password hashing (bcrypt)
Role-based access control
Regular security audits

7. Your Rights

You have the right to:

Access your personal data (Settings > Profile)
Correct inaccurate data
Delete your account and all associated data
Export your data (contact support)
Opt out of promotional notifications

8. Children's Privacy

WeFoundIt is not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, contact us immediately.

9. Changes to This Policy

We may update this policy as our platform evolves. Changes will be posted here with an updated date. Continued use of WeFoundIt after changes constitutes acceptance.

10. Contact Us

For privacy concerns or data requests:

Email: team@wefoundit.space
In-app: Settings > Report a Bug > Privacy Concern