How does the smart matching work?

When you report a lost or found item, our algorithm compares it against all existing reports using category, document numbers, serial numbers, color, brand, model, and location. If the confidence score reaches 70% or higher, both parties are notified.

How do I pay the finder's reward?

Once a match is confirmed, you can pay the finder's reward directly through the app using MTN MoMo or Orange Money. The platform takes a 20% service fee, and the finder receives the rest instantly.

Is WeFoundIt free to use?

Yes! Reporting lost or found items is completely free for individual users. You only pay when you choose to reward a finder. Institutions can subscribe to premium plans starting at 25,000 XAF/month.

Can institutions like police stations use WeFoundIt?

Yes! Police stations, bus parks, universities, and hotels can register as institutions with bulk item registration, a dedicated dashboard, analytics, and priority matching.

What if I can't find a match right away?

Your report stays active for 30 days. Our matching algorithm runs every time a new item is reported, so you'll be notified automatically if a match appears later. You can also boost your report for more visibility.

How do I prove an item is mine?

When you claim a found item, you may be asked to provide proof of ownership, a receipt, a photo of you with the item, the serial number, or a description of unique features. This protects finders from false claims.

Is my personal information safe on WeFoundIt?

Absolutely. Your phone number and email are never shown to other users, they are automatically obscured. All communication happens through secure in-app chat. We never share your data with third parties.

How much does it cost to collect a found ID document?

The collection fee for any identification document (CNI, passport, driver's license, student ID) is a flat 3,000 XAF. Pay in person at the partner location when you pick up your document.

How do finders earn rewards on WeFoundIt?

When a finder registers a found item and it's matched with an owner, the owner pays a reward. The finder receives 85% of the reward instantly via MTN MoMo or Orange Money. Default rewards range from 2,000 to 20,000 XAF depending on item type.

Features 5 min read

How the Collection Code System Works, Pay Online, Pick Up in Person

WeFoundIt Team

July 19, 2026

Lost your national ID, driver's license, or student card in Cameroon? If it's been found and registered at one of our partner collection points, here's exactly how you get it back.

The Collection Process (3 Simple Steps)

Step 1: Find Your Item on WeFoundIt

Search by your name, document number, or description at app.wefoundit.space or on the mobile app. If your document has been registered, you'll see it in the search results.

Step 2: Pay the Platform Fee (1,000 XAF)

Tap "Pay & Get Collection Code" on the item page. You'll pay 1,000 XAF via MTN MoMo or Orange Money. This reserves your item and gives you:

✅ A unique 6-character collection code
✅ The exact location where your document is held
✅ Direct chat access with the collection point
✅ 7 days to pick up at your convenience

Step 3: Pick Up in Person

Go to the station anytime within 7 days. Show your code, pay the remaining 2,000 XAF station fee in cash, and collect your document. No queue, no rush.

Why Is the Location Hidden Before Payment?

The exact collection point is revealed after payment to protect both you and the station. Your payment:

Reserves the item (no one else can claim it)
Confirms you are the rightful owner
Supports the station that safeguarded your document

Total Cost: 3,000 XAF

Platform fee (pay online)	1,000 XAF
Station fee (pay at pickup)	2,000 XAF
Total	3,000 XAF

Compare this to the cost of replacing your CNI (15,000+ XAF and weeks of waiting). Getting your original back for 3,000 XAF is a no-brainer.

What If My Code Expires?

Collection codes are valid for 7 days. If it expires before you pick up, you'll need to pay again. We recommend going within the first few days.

Ready to Search?

Your document might already be waiting for you. Search now →

Lost something? Report it now. / Perdu quelque chose?

Join thousands of Cameroonians using WeFoundIt to find their belongings.
Rejoignez des milliers de Camerounais qui utilisent WeFoundIt.

Get Started Free / Commencer Gratuitement →

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